Just select the account with your email address and you'll be taken back to Mendeley to login. A message should appear informing you of the multiple accounts and an email sent to you. When you try to login to Mendeley it won't know which account to use. If you have logged to Elsevier products such as ScienceDirect or Scopus via a link from the Library's website you might have created a 'shib' or 'oala' profile on the site. For troubleshooting plug-in installation, please refer to the Mendeley Support page. In the drop down menu, click on the appropriate line to 'Install MS Word/LibreOffice Plugin'. To install the plug-ins, go to the Tools menu on the Mendeley Desktop version. Click View Citation Styles More Styles to search for citation styles on Mendeley Desktop. Note: There is a slight difference with MS Word on Mac as the Cite-O-Matic will appear as its own toolbar. Multiple accounts associated with your email address Mendeley offers word processing plug-ins for Microsoft Word and LibreOffice. This support document on the Mendeley support website has instructions to flatten a Microsoft Word document for both PC and Mac users. To install the MS Word plug in: When installed the plugin will appear as below on Microsoft Windows: YouTube. If you can't remember the password anymore, just click on the 'Forgot password' link to reset it. You can use this same account to login to Mendeley.
If you try to register for a Mendeley account and it just takes you to the login screen once you have entered your email address, this indicates that you have already registered that email address with another Elsevier product (for example, ScienceDirect or Scopus).
Clicking on 'Register' just takes you to the login screen
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